opcycWFM performs significantly better than other WFM systems. opcycWFM is the most configurable WFM solution on the market. You don't get a WFM tool, but your WFM suite for your company and that already through configuration and not only through customizing. Why should you also adapt your company to software? opcycWFM is available as On Premises solution and as Cloud Computing Service. opcycWFM has been developed from the perspective of intelligently managed optimized operations and combines this approach with the glasses of the responsible management of customer service centers.