opcycWFM performs significantly better than other WFM systems. One example is the opcycABSENCE module. Not only does it manage and design holiday planning, but it also manages holiday quotas for you - intelligently and with absolute practical relevance! No other WFM currently offers this on the market. opcycWFM is available as an On Premises solution and as a Cloud Computing Service. opcycWFM was developed from the point of view of intelligently managed optimized operations and combines this approach with the perspective of the responsible management of customer service centers.