Workforce Management - WFM
Specialization in workforce management and digitization of employee-related processes in customer service.
Our solutions support your company in using your valuable resources even more economically and in doing so reduce the manual and personnel-intensive part of administrative activities to a minimum. Service centers of all sizes in over 15 countries use opcycWFM software developed by us to efficiently manage, plan, control and productively deploy their employees in a highly complex environment.
Integrated workforce management for service centers with 20 to 20,000 employees.
opcycWFM digitizes the planning, control and personnel processes in the service center and supports you in their evaluation. Thus opcycWFM accompanies the adjustment of planning, control and personnel processes. opcycWFM is the holistic workforce management that helps to intelligently run through the operating cycle of daily operations.
op like operations
WFM with a process-oriented structure and a lot of operational experience.
opcycWFM was not created on a green table. The development of opcycWFM has been accompanied by experienced call center experts since day one. At opcyc, nobody imagines understanding your call centre, your operations better than you do ... but we understand the craft ... better than the others! And you can see this in opcycWFM at every point. opcycWFM can do operations!
cyc like cycle
Intelligent WFM ensures optimum circulation in the call centre.
The operational cycle in a call centre needs to be understood. Project, team, processing times, training, various skills, forecast, events, shift planning, shift staffing, production start, absences, productivity, intraday forecast, constantly changing parameters. opcycWFM intelligently supports this operating cycle in the call centre.