opcyc with economic momentum into the future

Category: Company news
Excerpt: opcyc is extremely positive about 2020 and is continuing its successful path from previous years. Despite what at first glance appears to be lower sales compared to the previous year due to the switch to rental licenses, opcyc recorded real growth of around 21%.

New manager strengthens operational focus

opcyc is continuing the successful path it began in mid-2018 in 2020 and can draw a very positive balance. At first glance, sales of EUR 1.2 million are 6% lower than in 2019, but it is worth taking a second look. While one-off revenue of around EUR 300,000 from the sale of licenses was still included in 2019, the switch to rental licenses will take full effect in 2020. All new customers are included in sales on a monthly basis with this license model. If the previous year’s sales are adjusted accordingly, opcyc grew by around 21% in real terms in 2020 compared to 2019. Customers also benefit from the changeover and the associated ongoing further development of the software, without having to wait for multi-year leaps in the further development of the software. In return, opcyc has no longer capitalized own work as an intangible asset since 2020. Together with the remaining depreciation and amortization expiring in 2021, EBITDA and EBIT will therefore almost balance out from 2022. Earnings before interest and taxes (EBIT) rose from EUR +0.125 million (2019) to EUR +0.356 million in 2020, an increase of around 285%. At EUR 0.557 million, earnings before interest, taxes, depreciation and amortization (EBITDA) once again made 2020 the most successful year in the company’s history.

The opcyc can also appear on the balance sheet with a broad cross. The loan liabilities built up by the previous shareholders were repaid in full from the company’s own funds in 2020, meaning that the company is more than equipped for future growth and further developments.

“Changing the licensing model was also a financial feat, but the company and our customers benefit equally from it,” says opcyc Managing Director Ralf Thomas, “In many cases, such a change is used to make software more expensive. That was not our approach. opcyc offers the best priced WFM solution on the market. With the rental license model, we want to take on the associated responsibility of continuously developing the software and our customers really appreciate this.”

With modules such as opcycDATA – the DataWareHouse for opcycWFM -, opcycDOCS – the first real back-office control system -, opcycJOIN – the first collaborative WFM – and the future-oriented HomeOffice feature, opcyc was once again able to demonstrate its operational efficiency in an impressive and customer-oriented manner. Ralf Thomas says: “A WFM is not an app. Colorful is not our claim. Our aim is to offer our customers user-friendly, solution-oriented business software that clearly demonstrates our conceptual operational experience and its consistently user-oriented implementation in opcycWFM compared to our competitors on a daily basis.”

opcyc will use the solid economic basis to place its WFM suite at the center of all customer service software tools used by customers over the next two years. Planning and control processes at all levels of customer service require data and mechanisms from the increasingly centralized WFM. opcycWFM will therefore increasingly become an active data, process and event hub for customer service in the future. Ralf Thomas comments: “Routing customer communication in a way that makes sense in terms of content and cost without ongoing interaction with the WFM is becoming increasingly unimaginable. And if the corresponding personnel-intensive processes have to converge somewhere, then in WFM. Processes from controlling, HR, QM and administration will also be operated, planned and initiated more and more from WFM in the future. We are moving opcycWFM to the center of customer communication platforms and expanding it into a customer engagement solution that will ensure our customers remain competitive in customer service in the future.”

About opcyc

opcyc GmbH, founded in 2011, laid the foundations for the WFM suite back in 2002 under the influence of one of Germany’s leading customer service providers. With the opcycWFM software developed from operational practice, opcyc offers one of the most powerful systems for planning and managing customer service centers. opcycWFM supports all workforce management processes: Forecasting, shift and resource planning, operational controlling, payroll-ready time management, reporting and analysis. With the opcycDOCS module, opcyc also makes the first operational back-office controlling possible.

With opcycWFM, opcyc stands for the most oconfigurable, operational and affordable workforce management with personnel administration and time management in all sizes. opcyc’s customers include banks, customer service and e-commerce service providers, insurance companies, technology, event and tourism companies and energy suppliers.