opcyc continues its growth in 2021

Category: Company news
Excerpt: opcyc continues its successful course: 13% increase in sales in 2021 and record EBITDA

opcyc again records significant sales growth in 2021

opcyc is continuing the successful path it began in mid-2018 in 2021 and can once again report a remarkable annual result.

Sales increased by a pleasing 13% compared to the previous year. The increase is therefore well above that of the competition. “The strategy of offering the most operational, most configurable and best-priced WFM solution with personnel administration and time management is paying off,” says Ralf Thomas, Managing Director of opcyc GmbH, explaining the success. Earnings before interest and taxes (EBIT) rose from EUR +0.356 million (2020) to EUR +0.566 million in 2021, an increase of around 58%. At EUR 0.720 million, earnings before interest, taxes, depreciation and amortization (EBITDA) once again made 2021 the most successful year in the company’s history. “The restructuring of the company could already be considered completed in 2020,” continues Ralf Thomas, adding “We have continued to focus consistently on the operational and customer-oriented orientation of opcycWFM and opcyc in 2021. The economic success puts us in a position to continue investing in the future of opcycWFM and to increase our market share from year to year.”

About opcyc

opcyc GmbH, founded in 2011, laid the foundations for the WFM suite back in 2002 under the influence of one of Germany’s leading customer service providers. With the opcycWFM software developed from operational practice, opcyc offers one of the most powerful systems for planning and managing customer service centers. opcycWFM supports all workforce management processes: Forecasting, shift and resource planning, operational controlling, payroll-ready time management, reporting and analysis. With the opcycDOCS module, opcyc also makes the first operational back-office controlling possible.

With opcycWFM, opcyc stands for the most configurable, operational and affordable workforce management with personnel administration and time management in all sizes. opcyc’s customers include banks, customer service and e-commerce service providers, insurance companies, technology, event and tourism companies and energy suppliers.