opcyc backs up its claim to be the most operational WFM solution

Most configurable, operational and affordable WFM solution with personnel administration and time management. Since the change in ownership in mid-2018 and the takeover of the management by operationally very experienced management, opcycWFM has been facing up to precisely this challenge. “Changing the name to opcyc, i.e. ‘op’ for operations and ‘cyc’ for cycle, was just a small building block in the consistent implementation of a fundamentally new company orientation,” says Ralf Thomas, Managing Director of opcyc, “Our aim with opcycWFM is to clearly set ourselves apart from the competition, whose solutions were all developed at the green table.” Ender Tezel, Head of Key Account Management and member of the Executive Board, adds: “Building up expertise takes far too long for a software provider in a specialist segment. Where others try to build up know-how, we have it.”

opcyc had already successfully rolled out the new opcycDOCS module at the beginning of March. With the first real back-office planning and controlling system on the market, opcyc is once again setting itself apart from the competition with its claim to operational market leadership. All WFM tools tacitly neglect the fact that the processing times of documents vary greatly and combine documents with processing times of 3 minutes with those of 30 minutes in planning and control. And unlike with calls, the component of “abandonment” can and must be taken into account. While a “patient” call cannot be assigned a different position in the queue using efficient means, this is generally possible for documents. opcyc combines these things in the new opcycDOCS module. “The results are immediately impressive,” explains Ender Tezel, “The new approach to planning and controlling documents with opcycDOCS leads to immediate improvements and deals with the operational challenges of day-to-day business much more accurately than anything we know.”

Irrespective of this, opcyc launched a tutorial series for its existing customers two weeks ago. The videos help opcyc’s customers to use the very powerful possibilities of the opcycWFM suite to implement specific operational issues. Once again, the operational benefit is most important to opcyc. “It’s not about being cool or glossy production. We make business software and it has to understand the customer’s business and be very close to it! Our customers are simply interested in content and it has to be right,” says Ralf Thomas, positioning himself clearly. Ender Tezel adds: “Feedback from our customers that they are using one or two of the features presented is just as important to us as the feedback that our customers had immediate operational benefits after the tutorial.”