How can workforce management contribute to cost optimization in companies?

Category: FAQ
Excerpt: Efficient resource management, especially through an effective workforce management system (WFM), is crucial for the success of service centers as it helps to reduce personnel costs, optimize working hours, monitor workflows in real time and automate processes.

Optimal workforce scheduling with WFM

Efficient resource management is a decisive factor for the success of companies, especially in service centers. In times of increasing competition and rising costs, it is essential to find ways to optimize costs while maintaining or even improving service quality. A proven method to achieve this goal is the implementation of an effective #WorkforceManagementSystem (#WFM), which helps companies to optimally deploy their workforce and optimize operational processes.

Typical challenges in service centers and possible solutions:

opcyc’s WFM suite masters these challenges with its essential functions such as workforce planning and optimization, time recording, shift planning and management, real-time monitoring and control, as well as reporting and analysis. You can find a comprehensive description of all the main functions here.