Category: FAQ
Excerpt: A study by Oxford University shows: Happy employees increase productivity in companies. Find out how WFM software makes a decisive contribution to satisfaction and efficiency in service centers and what benefits it offers.
Happy employees: a success factor for greater productivity
A comprehensive study by Oxford University impressively proves that happy employees are more productive. More specifically, a one-unit increase in happiness (measured on a scale of 1 to 10) can lead to an increase in productivity of around 12%. This finding is particularly relevant for service centers, where working conditions are often challenging and employee happiness is critical to the success of the business.
So how can the daily routine of employees in service centers be improved in order to achieve less stress and more relief, support, transparency and efficiency? The answer: with the help of professional workforce management software (WFM). Because…
- by using advanced algorithms, shift schedules are created that match the individual preferences of employees, distributing the workload evenly and fairly.
- tasks are assigned based on existing qualifications, which ensures a more balanced distribution of work.
- employees have access to their current work schedule at all times and can see any changes immediately, which reduces uncertainty and improves work planning.
- employees can swap shifts independently or submit absence requests, which promotes greater autonomy and personal responsibility.
- automated notifications inform employees in good time about changes to their shift schedule or important announcements, which improves communication with the team and supervisors.
A better work-life balance, more transparency, fairer distribution of work and efficient communication structures contribute significantly to a greater sense of happiness in service centers. Employees feel valued and supported, which in turn increases their productivity. For more information on how you can achieve a balance between high service quality and employee satisfaction using WFM, we would be happy to demonstrate this to you in a non-binding online demo.
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