Great success at the CCW 2023 industry trade fair

Category: Events
Excerpt: At CCW 2023, opcyc sent out a clear signal of its positioning as a leading provider in the workforce management sector. With a focus on operational solution expertise, the Hamburg-based software company presented its highly configurable and affordable WFM suite.

opcyc at the CCW 2023: Powerful presence and growth potential

After the pandemic years of 2021 and 2022, the CCW 2023 took place again with renewed vigor. Reason enough for opcyc to also make its presence felt. From 28.02.-02.03. around 6,500 trade visitors attended CCW 2023, according to the trade fair organizer. The CCW thus continued the pre-corona level. Even during the pandemic years, opcyc grew both faster than planned and faster than the market, thereby continuously expanding its market position.

“We deliberately went into CCW 2023 as an exhibitor without any expectations. We didn’t want to be accused of not giving our presence a chance in the coming year ’24,” says Ralf Thomas, Managing Director of opcyc. “We are therefore very pleased about the great success of CCW 2023 and are sure that we will be able to accelerate our growth with it. A trade fair that focuses on class rather than mass offers considerable advantages, especially for manufacturers of solutions with a high level of performance depth compared to manufacturers who focus on brand,” continues Thomas.

At CCW 2023, opcycWFM presented the most configurable, operational and affordable WFM suite with personnel administration and time management to a specialist audience interested in precisely this value proposition.

“As the only Work Force Management solution that was not created at the green table, opcyc was able to show what really matters when assessing the performance depth of WFM software in seamless live demonstrations at CCW 2023,” Ender Tezel, also managing director of opcyc, summarizes and adds “Our strategy of offering the most operational WFM solution is paying off. Technical implementation has become a mere basic requirement; the only decisive factors in today’s complex WFM are the depth of performance and operational solution expertise!”

opcycWFM has been used continuously by more and more customers for years and is constantly being expanded by the Hamburg-based software company with a high level of operational expertise.

About opcyc

opcyc GmbH, founded in 2011, laid the foundations for the WFM suite back in 2002 under the influence of one of Germany’s leading customer service providers. With the opcycWFM software developed from operational practice, opcyc offers one of the most powerful systems for planning and managing customer service centers. opcycWFM supports all workforce management processes: Forecasting, shift and resource planning, operational control, payroll-ready time management, reporting and analysis. With the opcycDOCS module, opcyc also makes the first operational back-office controlling possible.

With opcycWFM, opcyc stands for the most configurable, operational and affordable workforce management with personnel administration and time management in all sizes. opcyc’s customers include banks, customer service and e-commerce service providers, insurance companies, technology, event and tourism companies and energy suppliers.