Forecasting: predictive personnel planning as a success factor

Category: FAQ
Excerpt: How can customer requirements, employee needs and productivity targets be perfectly harmonized in workforce planning? We show you why forecasting is essential – and how advanced technologies such as real-time data, machine learning and scenario planning can optimize your workforce management strategy.

Why predictive planning is indispensable

Efficient personnel planning is not a “nice-to-have”, but a decisive competitive factor. At a time when customer needs are changing rapidly, there is a shortage of skilled workers and flexibility is a top priority, predictive workforce planning is becoming increasingly important, especially in service centers where staff turnover is above average.

In the following, the key trends and challenges in workforce management are highlighted and advanced forecasting methods are presented that help companies to successfully master their personnel planning.

The framework conditions have changed

Influencing factors such as business growth, productivity targets, qualifications, working time models, legal requirements and customer requirements are still relevant. However, the framework conditions have evolved and new aspects have been added:

The role of forecasts in workforce management

In this complex environment, precise forecasts play a crucial role. They enable companies to plan ahead and react to changes. Modern Forecasting-methods go far beyond the mere consideration of historical data. They take a variety of factors into account, including

Challenges in forecasting

Despite the enormous progress in the area of forecasting there are still challenges:

Forecasting with opcycWFM

opcycWFM offers companies a comprehensive solution for the workforce management, that provides comprehensive forecasting-functions integrated:

Experience the forecasting functions in practice

Staff planning in customer service requires a new way of thinking. Predictive planning, data-supported tools and an employee-oriented approach are crucial for success. opcycWFM offers companies the necessary functions and technologies to master these challenges. In a no-obligation on-demand product demo, our Oki digital guide will be happy to show you the possibilities of opcycWFM in detail – flexible, non-binding and without direct contact with a customer advisor.