Excerpt: We show you how you can use modern WFM systems to reduce overtime costs, manage absenteeism and increase productivity. With data-based decisions and flexible planning, you not only optimize your personnel costs, but also strengthen your competitiveness at the same time.
Long-term cost optimization through workforce management
In a dynamic working environment with high staff turnover, companies need to develop strategies to optimize their personnel costs in the long term and ensure their competitiveness. Workforce management (WFM) plays a central role in this. Modern WFM systems enable companies to use their personnel resources efficiently, plan strategically and reduce costs in the process. Our initial question is therefore: How can a well thought-out concept offer companies benefits not only in the short term, but above all in the long term?
Challenges in personnel planning
Fluctuation and recruitment costs
High staff turnover, as can be observed in service centers, is a costly problem. Studies show that recruiting and training new employees can cost up to 33% of an employee’s annual salary (source: Harbinger). An efficient WFM system can minimize fluctuation through more precise planning and increased employee motivation by taking individual preferences into account in shift planning and avoiding overloads.
Optimization of working time models
Companies need to react more flexibly to fluctuations. According to a survey by Deloitte, 77% of employees prefer flexible working time models (source: Deloitte). WFM systems support this by allowing shifts to be adjusted dynamically and working times to be managed efficiently. WFM systems also offer employees the option of requesting absences and shift swaps quickly and easily in an employee portal.
Overtime and absence management
Unplanned overtime and high absenteeism are cost traps. According to a study, companies that manage absenteeism efficiently are able to save 20% of the associated costs (source: PWC). With WFM software, such challenges can be better managed through real-time monitoring and intelligent forecasting.
Benefits of a strategic WFM concept
Data-driven decisions
A modern WFM system aggregates data from various sources so that companies can identify trends and bottlenecks at an early stage. These data-based insights lead to well-founded decisions and long-term savings.
Efficiency through automation
By automating shift planning, time recording and other administrative tasks, companies can streamline their processes and minimize errors. This not only reduces administrative work, but also creates capacity for strategic tasks.
Improving productivity
By optimally allocating employees based on their skills, companies can improve their service quality. Studies show that companies can achieve an increase in productivity of up to 25% with strategic workforce planning.
How opcycWFM supports companies
With opcycWFM, we offer a comprehensive WFM solution that supports companies in strategic cost optimization:
- Precise scheduling: Our software takes historical data and seasonal trends into account to minimize overstaffing and understaffing.
- Automated processes: From time recording to vacation planning - our automation saves time and money.
- Flexibility and scalability: opcycWFM adapts to the requirements of any company, whether small teams or multiple locations.
- Analyses and reports: Detailed reports help to measure efficiency and make data-based decisions.
Learn more about opcycWFM in a non-binding online demo and optimize your personnel planning for long-term competitive advantages.
