Category: Company news
Excerpt: Ender Tezel becomes additional Managing Director of opcyc GmbH and is responsible for the operational orientation of product and company development.
Additional managing director strengthens operational focus
Ender Tezel has been appointed managing director of opcyc GmbH with effect from September 1, 2022. Tezel, previously Head of Key Account Management and therefore responsible for acquiring, developing and maintaining long-term customer relationships, will also assume responsibility in a management role from September.
“I am very pleased about the trust placed in me and, together with the opcyc team, I look forward to the successful further development of this first-class company and software,” says Ender Tezel. “After four years of very successful collaboration, this is the absolutely logical step!” adds Ralf Thomas, also Managing Director of opcyc.
About Ender Tezel
Ender Tezel (*1978), a graduate engineer, is the Managing Director responsible for acquiring, building and maintaining long-term customer relationships. He has worked in the customer care environment since 2004 and was most recently responsible at Conduent for the successful operational implementation of complex large-scale projects across multiple locations, as well as smaller projects with special planning and management requirements. Thanks to his extensive operational expertise, he is familiar with the challenges of day-to-day customer service and sees himself as a solution-oriented partner for opcyc GmbH’s customers.
About opcyc
opcyc GmbH, founded in 2011, laid the foundations for the WFM suite back in 2002 under the influence of one of Germany’s leading customer service providers. With the opcycWFM software developed from operational practice, opcyc offers one of the most powerful systems for planning and managing customer service centers. opcycWFM supports all workforce management processes: Forecasting, shift and resource planning, operational controlling, payroll-ready time management, reporting and analysis. With the opcycDOCS module, opcyc also makes the first operational back-office controlling possible.
With opcycWFM, opcyc stands for the most configurable, operational, and affordable workforce management with personnel administration and time management in all sizes. opcyc’s customers include banks, customer service and e-commerce service providers, insurance companies, technology, event and tourism companies and energy suppliers.
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