Integrated data warehouse for greater transparency
Customized evaluations and reports
Especially in the contact center business, very detailed reporting is indispensable. To be able to work particularly flexibly and efficiently here, opcycWFM works with an integrated data warehouse in which relevant data from external systems (ACD, payroll, etc.) connected via a powerful integration layer is stored.
In addition to various overview reports on all operational key figures, opcycWFM already offers the option of easily handling more unusual evaluation requests as standard.
Optionally, all available data can be dynamically evaluated via OLAP cubes and individual analyses and reports can be generated quickly and reliably using freely configurable queries.
The most important features
Take your reporting to a new level thanks to the clear presentation of operational key figures, the precise intraday forecast and the flexible grouping of data.
- Clear presentation of all operational key figures
- Intraday Forecast
- Flexible grouping and selection (location, project, team, employee)
- Convenient design of individual queries via freely definable OLAP cubes (criteria and level of detail freely selectable)
- Export and scheduling function
Your advantages at a glance
Gain holistic transparency of all data stored in the data warehouse and measure the performance of teams and employees easily and precisely.
- Drastic reduction in the time required for reports and analyses
- Standardized database architecture prevents inconsistent reports and analyses
- Performance of teams and employees can be easily measured and analyzed
- Complete transparency of all data stored in the data warehouse
- Targeted project monitoring possible without time delay
- Individual evaluations can also be created quickly and easily
Screenshots
opcycWFM in action
Select the appropriate demo format
Whether you prefer a quick overview or an individual, in-depth consultation – we offer the right demo format for your needs.
- On-demand product demo:
- Available at any time, without direct contact with a customer advisor
- OKI, our digital guide, takes you through the core functions in 15 minutes
- Exclusive product demo:
- Individually tailored to your requirements
- Personal advice and best practices
