Analysis and reporting uncomplicated and reliable

Integrated data warehouse for greater transparency

Customized evaluations and reports

Especially in the contact center business, very detailed reporting is indispensable. To be able to work particularly flexibly and efficiently here, opcycWFM works with an integrated data warehouse in which relevant data from external systems (ACD, payroll, etc.) connected via a powerful integration layer is stored.

In addition to various overview reports on all operational key figures, opcycWFM already offers the option of easily handling more unusual evaluation requests as standard.

Optionally, all available data can be dynamically evaluated via OLAP cubes and individual analyses and reports can be generated quickly and reliably using freely configurable queries.

The most important features

Take your reporting to a new level thanks to the clear presentation of operational key figures, the precise intraday forecast and the flexible grouping of data.

Your advantages at a glance

Gain holistic transparency of all data stored in the data warehouse and measure the performance of teams and employees easily and precisely.

Screenshots

Experience opcycWFM live in action

Exclusive online demo.

Choose your personal appointment now for our exclusive online demo and discover how opcycWFM masters your workforce management challenges. Benefit from practical insights and best practices.