Efficient resource planning
Intelligent forecasts for proactive planning
Staff scheduling in customer service takes place in a highly complex environment. The expected workload must be covered in the best possible way without employing too many staff and thus incurring unnecessary costs. At the same time, the customer advisor’s preferred working hours and availability, their skills and qualifications as well as legal or contractual restrictions must be taken into account.
The WorkforcePlanner is designed to optimally process all relevant framework conditions with the greatest possible flexibility. With the help of numerous configurable planning rules, even complex operational requirements can be mapped and alternative planning scenarios simulated at the same time. Employees’ individual working time accounts are intelligently taken into account in order to optimize shift lengths and efficiently manage overtime or reduced working hours.
The most important features
The forecasting section of opcycWFM enables forecasts to be made on the basis of historical trends and the company’s own specifications, taking into account multi-dimensional employee requirements and company agreements.
- Parallel planning of several skills (multiskill)
- Multi-project and multi-site planning
- Forecasts based on historical trends and own specifications
- Consideration of multi-dimensional, complex employee wishes and company agreements
- Working time models, team rotations, car pools, etc.
- Display of planning and rule conflicts
- Dynamic optimization of individual working time accounts
- Comprehensive evaluations (planning quality, etc.)
Your advantages at a glance
Realize highly efficient planning even in complex framework conditions and minimize the manual planning effort considerably.
- Highly efficient resource planning even under complex conditions
- Minimization of the manual planning effort
- High employee satisfaction through consideration of multi-dimensional individual wishes and restrictions
- Simple simulation of planning scenarios
- High flexibility with regard to the framework conditions to be taken into account
- Support for centralized and decentralized planning
- Any planning periods
- Overtime and undertime reduction can be prioritized
Screenshots
opcycWFM in action
Select the appropriate demo format
Whether you prefer a quick overview or an individual, in-depth consultation – we offer the right demo format for your needs.
- On-demand product demo:
- Available at any time, without direct contact with a customer advisor
- OKI, our digital guide, takes you through the core functions in 15 minutes
- Exclusive product demo:
- Individually tailored to your requirements
- Personal advice and best practices
