Employees optimally planned

Efficient resource planning

Intelligent forecasts for proactive planning

Staff scheduling in customer service takes place in a highly complex environment. The expected workload must be covered in the best possible way without employing too many staff and thus incurring unnecessary costs. At the same time, the customer advisor’s preferred working hours and availability, their skills and qualifications as well as legal or contractual restrictions must be taken into account.

The WorkforcePlanner is designed to optimally process all relevant framework conditions with the greatest possible flexibility. With the help of numerous configurable planning rules, even complex operational requirements can be mapped and alternative planning scenarios simulated at the same time. Employees’ individual working time accounts are intelligently taken into account in order to optimize shift lengths and efficiently manage overtime or reduced working hours.

The most important features

The forecasting section of opcycWFM enables forecasts to be made on the basis of historical trends and the company’s own specifications, taking into account multi-dimensional employee requirements and company agreements.

Your advantages at a glance

Realize highly efficient planning even in complex framework conditions and minimize the manual planning effort considerably.


Experience opcycWFM live in action

Exclusive online demo.

Choose your personal appointment now for our exclusive online demo and discover how opcycWFM masters your workforce management challenges. Benefit from practical insights and best practices.