From resource planning and forecasting to monitoring and controlling, our suite covers many essential processes as standard.

Central administration area in which all master data and parameters are managed simply and clearly.

Takes into account expected workload as well as working time requests, availability, skills and qualifications of customer advisors.

A clear overview of current workforce scheduling enables efficient controlling and employee management in real time.

From standard reports on operational key figures to customized evaluation requests.

Enables the recording of working and pause times as well as master data changes in the web browser, anywhere and at any time.

All the necessary functions from time recording and absence management to bonus calculation.

Targeted planning and controlling of back office processes, taking into account varying processing times.

In addition to ready-made reports, you can access opcycWFM data using SQL queries, BI tools or third-party software.