Forecasting: predictive personnel planning as a success factor
How can customer requirements, employee needs and productivity targets be perfectly harmonized in workforce planning? We show you why forecasting…
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Stress, overwork and monotony: how does personnel planning affect the well-being of your employees?
Stress management in the workplace: With opcycWFM you minimize overload and monotony through precise personnel planning, promote the mental health…
Is your workforce management ready for 2025?
Current trend study shows: WFM optimizes personnel planning, increases efficiency and makes contact centers fit for 2025!
Crisis situations and WFM: the right tools in an emergency
Crisis situations such as sudden waves of illness or unexpected call peaks can severely disrupt operations in a service center.…
Beyond ROI: The long-term savings potential of WFM
We show you how you can use modern WFM systems to reduce overtime costs, manage absenteeism and increase productivity. With…
WFM as an enabler for flexible personnel planning
Companies are facing growing challenges when it comes to managing their workforce flexibly and productively. But how can time fluctuations,…
The invisible threshold: When does manual workforce planning become a challenge?
Manual personnel planning has its limits. When does it become inefficient and what are the risks? We show when companies…
Guest article: CallCenter PROFI
In an exclusive guest article for CallCenter-PROFI magazine, which focuses on professional service management, our managing directors EnderTezel and Ralf…
Compliance made easy
Compliance with labor law requirements and collective bargaining agreements is crucial in order to avoid legal consequences. A WFM system…
Effective planning at peak times: How WFM helps with seasonal fluctuations
During peak times such as vacation periods or events, service centers face the challenge of increased call volumes, but with…
The costs of inefficient personnel planning in service centers
Companies that continue to rely on Excel for their personnel planning struggle with inefficient processes, high administrative costs and rising…
Happy employees are more productive – and WFM contributes to happiness
A study by Oxford University shows: Happy employees increase productivity in companies. Find out how WFM software makes a decisive…
From how many employees is it worth using a WFM solution?
Find out when a WFM solution makes sense for your company and how it can help you to make HR…
Participatory personnel planning for an improved employee experience
Changing employee expectations for more flexible working hours offer an opportunity to make workforce planning more forward-thinking by encouraging more…
3 tips on how to make workforce transformation a success in business practice
Learn how to plan your workforce more flexible, effective and adaptable to successfully meet the current challenges of the modern…
4 serious mistakes in the shift planning of service centers
Optimal shift planning is crucial for employee satisfaction and the quality of customer service in service centers. Companies should plan…
What influence does workforce management software have on employee satisfaction?
With self-service functions, flexible working hours and transparent communication, WFM systems promote employee satisfaction and contribute to increased efficiency and…
8 typical challenges in contact centers
The management of contact centers is demanding and requires a variety of challenges to be overcome. Learn how a WFM…
How can workforce management contribute to cost optimization in companies?
Efficient resource management, especially through an effective workforce management system (WFM), is crucial for the success of service centers as…
opcyc GmbH presents relaunch of the website and decoupling of the customer portal
With a fresh design and improved user experience, we are making it easier for our customers and interested parties to…
Successful participation in the CCW 2024
Successful participation of opcyc and mVISE AG at CCW 2024: consistently positive response to the merger and increasing demand for…
opcyc GmbH enters into pioneering alliance with mVISE AG
At its extraordinary general meeting, mVISE AG approved the acquisition of 100% of the shares in opcyc GmbH. This strategic…
Great success at the CCW 2023 industry trade fair
At CCW 2023, opcyc sent out a clear signal of its positioning as a leading provider in the workforce management…
Additional managing director at opcyc
Ender Tezel becomes additional Managing Director of opcyc GmbH and is responsible for the operational orientation of product and company…
opcyc continues its growth in 2021
opcyc continues its successful course: 13% increase in sales in 2021 and record EBITDA
Scrappage premium at opcyc
Replace your old WFM system with opcycWFM and receive not only support with setup and interfaces, but also free licenses…
opcycWFM expands home office feature
Our new home office feature offers more flexibility and self-organization. Employees can define individual conditions that are automatically included in…
opcyc with economic momentum into the future
opcyc is extremely positive about 2020 and is continuing its successful path from previous years. Despite what at first glance…
opcycWFM can do home office
opcycWFM enables flexible and efficient planning of home office activities. Get an insight into the first development steps of this…
opcyc equips opcycWFM with important GDPR feature
opcycWFM has been inspiring customers with pioneering developments since the start of 2020. The latest highlight is the GDPR feature,…
opcyc backs up its claim to be the most operational WFM solution
opcycWFM sets new standards in operational workforce management solutions and presents two pioneering modules: opcycDOCS and opcycDATA. The opcycDOCS back-office…
opcyc draws first full-year balance sheet: Best year in the company’s history
opcyc draws an extremely positive balance for 2019: 11 new customers, a 26% increase in sales to EUR 1.275 million…
opcyc was at the CCW from March 02-04, 2020 in Berlin
At CCW 2020, opcyc GmbH presents its WFM solution opcycWFM as the most configurable, operational and affordable WFM suite. The…