News about opcyc

Acceptance of new planning systems is successful when technological introduction is combined with clear processes, trust and a transparent planning…

Despite data-based management, companies can actively shape the human factor in planning by firmly anchoring fairness, co-determination and empathy in…

Our WFM checklist helps you to identify weak points in your HR planning and shows you where there is potential…

When workforce management systematically combines employer branding, the result is more than just efficiency. Flexible and fair shift planning strengthens…

Psychological security in shift work strengthens trust, reduces absenteeism and increases resilience. Modern workforce management supports planners in creating the…

Workforce management and modern planning support the transformation of service centers from cost centers to profit centers. Through efficiency, fairness…

Modern WFM solutions combine hybrid and traditional working models, reduce complexity in planning and support companies in terms of productivity…

Fair shift distribution reduces absenteeism, lowers staff turnover and increases productivity. Find out how opcycWFM makes fairness measurable and improves…

Workforce management systems support team leaders in the service center in using planning as a people enablement tool. The focus…

Different generations have different expectations of the work schedule. While baby boomers value stability, Gen Z demands digital flexibility. The…

Interface problems between duty roster, time recording and payroll cost time, money and trust. Studies show: Integrated systems reduce errors,…

Employee experience (EX) has long been a decisive competitive factor – especially in shift work. Find out how modern workforce…

Numbers say a lot – but not everything. How empathetic personnel planning leads to greater satisfaction, lower staff turnover and…

Efficient onboarding in shift work: WFM teams avoid high staff turnover and integrate new employees into day-to-day operations in a…

Inaccurate shift planning causes unnecessary costs due to overstaffing, idle time and absenteeism. If you know the economic effects, you…

Intraday management ensures operational stability in service centers by detecting and automatically controlling short-term deviations from the plan in real…

WFM reporting makes operational planning data strategically usable. Targeted evaluation of forecast accuracy, capacity utilization and skill distribution creates a…

Planning quality determines efficiency, satisfaction and service levels in the contact center. Those who are aware of deviations, analyse them…

Which working time models work in modern service centers? We show which options are suitable for volatile volumes, different employee…

Precise forecasts are crucial for demand-oriented workforce planning. Discrepancies between planned values and reality lead to over- or understaffing, rising…

When employees are left out of the planning process, frustration, errors and avoidable extra work arise – but there has…

Manual planning, dissatisfied employees and constant stress in day-to-day business? This article shows you five clear signs that your workforce…

In many service centers, skills are still neglected in personnel planning – with drastic consequences: Overwork, frustration and declining service…

Shift swap chaos, spontaneous absences and frustration in planning: many managers in customer service lose valuable time in endless coordination…

Optimize your contact center with intraday forecasting and real-time monitoring to avoid bottlenecks, reduce waiting times and efficiently manage staff…

Confusing tables, manual errors, inefficient planning – Excel slows down your workforce management! Find out why modern WFM systems offer…

Find out how you can eliminate typical time wasters such as manual planning, inefficient communication and unexpected shift changes in…

How can customer requirements, employee needs and productivity targets be perfectly harmonized in workforce planning? We show you why forecasting…

Stress management in the workplace: With opcycWFM you minimize overload and monotony through precise personnel planning, promote the mental health…

Current trend study shows: WFM optimizes personnel planning, increases efficiency and makes contact centers fit for 2025!

Crisis situations such as sudden waves of illness or unexpected call peaks can severely disrupt operations in a service center.…

We show you how you can use modern WFM systems to reduce overtime costs, manage absenteeism and increase productivity. With…

Companies are facing growing challenges when it comes to managing their workforce flexibly and productively. But how can time fluctuations,…

Manual personnel planning has its limits. When does it become inefficient and what are the risks? We show when companies…

Compliance with labor law requirements and collective bargaining agreements is crucial in order to avoid legal consequences. A WFM system…

During peak times such as vacation periods or events, service centers face the challenge of increased call volumes, but with…

Companies that continue to rely on Excel for their personnel planning struggle with inefficient processes, high administrative costs and rising…

A study by Oxford University shows: Happy employees increase productivity in companies. Find out how WFM software makes a decisive…

Find out when a WFM solution makes sense for your company and how it can help you to make HR…

Changing employee expectations for more flexible working hours offer an opportunity to make workforce planning more forward-thinking by encouraging more…

Learn how to plan your workforce more flexible, effective and adaptable to successfully meet the current challenges of the modern…

Optimal shift planning is crucial for employee satisfaction and the quality of customer service in service centers. Companies should plan…

With self-service functions, flexible working hours and transparent communication, WFM systems promote employee satisfaction and contribute to increased efficiency and…

The management of contact centers is demanding and requires a variety of challenges to be overcome. Learn how a WFM…

Efficient resource management, especially through an effective workforce management system (WFM), is crucial for the success of service centers as…