From practice for practice

Industry know-how for +20 years

The goals of opcycWFM: Optimal personnel deployment and flexibility

opcyc GmbH was founded in 2011. The foundation stone for the WFM software was laid back in 2002. With opcycWFM, the software developed from operational practice, opcyc now offers one of the most powerful systems for planning and managing customer service centers.

opcyc’s customers include banks, customer service and e-commerce service providers, insurance companies, technology companies, tourism companies and energy suppliers of all sizes.

the configurable
Workforce Mgmt.

the operational
Workforce Mgmt.

the affordable
Workforce Mgmt.


A portrait of our managing directors

Ralf Thomas integrates his diverse repertoire of customer service experience into the strategic direction of the company. Ender Tezel is responsible for the development, expansion and support of long-term customer relationships.

Ralf Thomas

As Managing Director of the company, Ralf Thomas (*1967) is responsible in particular for strategic corporate development. Starting in 1995 with pioneering work in customer service at a corporate group, moving in 1998 to help shape a small customer service start-up into one of the top 10 in the industry, from 2002 Divisional Director for Corporate Development at Germany’s largest listed BPM/BPO provider and in 2007 founder and CEO of catinedo AG, a consulting company for end customer-relevant processes, the customer service expert brings his broad spectrum of skills and experience to opcyc GmbH.

Ender Tezel

Ender Tezel (*1978), a graduate engineer, is the Managing Director responsible for acquiring, building and maintaining long-term customer relationships. He has worked in the customer care environment since 2004 and was most recently responsible at Conduent for the successful operational implementation of complex large-scale projects across multiple locations, as well as smaller projects with special planning and management requirements. Thanks to his extensive operational expertise, he is familiar with the challenges of day-to-day customer service and sees himself as a solution-oriented partner for opcyc’s customers.

Get to know opcycWFM in practice. Free of charge and without obligation.

opcyc GmbH, a company of mVISE AG

Your partner for holistic software development

mVISE AG has been our parent company since 2024 and is headquartered in Düsseldorf. The software company accelerates digital transformation and integration for well-known customers with the development of customer-specific software, supplemented by professional services in the areas of mobile and cloud computing, IT infrastructures and IT security, as well as the integration and analysis of complex data. mVISE implements a wide range of digitalization projects together with its customers – from the concept phase through development and implementation to managed services.



Years of exp.
in IT






Customer projects