The proven solution for digitizing employee-related processes in customer service – from practice, for practice.
opcycWFM was not created at the green table. The development of opcycWFM has been accompanied from day one by experts with many years of operational experience. At opcyc, nobody presumes to understand your operations better than you do … but we understand our profession! And you can see that in every part of opcycWFM. opcycWFM can do operations!
The operational cycle of planning and control needs to be understood. Project, team, processing times, training, various skills, forecasts, events, shift planning, shift staffing, production start, absences, productivity, intraday forecast, constantly changing parameters. opcycWFM intelligently supports this operating cycle.
opcycWFM supports your company in deploying your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive proportion of administrative activities to a minimum. Service centers of all sizes (from 20 to 20,000 employees) in over 15 countries use opcycWFM to efficiently manage, plan, control and productively deploy their employees, even in a highly complex environment, while taking the wishes and concerns of their employees into account to the maximum extent possible.
01.
Employee involvement, display of the shift schedule, submission of preferred times, simple processing of shift swaps, transparent viewing of relevant data, convenient time recording and correction, and much more.
02.
Provides a clear overview of control information, offers editable postings for maximum flexibility, performs dynamic target/actual analyses and enables a quick query of the time account balance.
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Offers users comprehensive standard reports, the option of dynamic data evaluation, the use of cubes for individual analyses and the convenient planning of reporting periods.
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Functions such as simulations based on historical data, importing external forecasts, event-based forecasts and optimized algorithms for determining requirements and optimizing resource planning.
Whether you prefer a quick overview or an individual, in-depth consultation – we offer the right demo format for your needs.
