Workforce Management Software (WFM)

For over 20 years, opcycWFM has specialized in the digitalization of employee-related processes in customer service.

Get to know opcycWFM in practice. Free of charge and without obligation.

Your advantages with opcycWFM

Optimal use of resources and employee satisfaction.

opcycWFM supports your company in deploying your valuable resources in a more targeted, economical and employee-friendly manner, while reducing the manual and personnel-intensive proportion of administrative activities to a minimum. Service centers of all sizes (from 20 to 20,000 employees) in over 15 countries use opcycWFM to efficiently manage, plan, control and productively deploy their employees, even in a highly complex environment, while taking the wishes and concerns of their employees into account to the maximum extent possible.

Increase of
employee satisfaction

Reduction of
personnel costs


Improvement of
service levels


Employee portal

Employee involvement, display of the shift schedule, submission of preferred times, simple processing of shift swaps, transparent viewing of relevant data, convenient time recording and correction, and much more.


Monitoring and controlling

Provides a clear overview of control information, offers editable postings for maximum flexibility, performs dynamic target/actual analyses and enables a quick query of the time account balance.


Reporting and analysis

Offers users comprehensive standard reports, the option of dynamic data evaluation, the use of cubes for individual analyses and the convenient planning of reporting periods.


Forecast and planning

Functions such as simulations based on historical data, importing external forecasts, event-based forecasts and optimized algorithms for determining requirements and optimizing resource planning.

Experience opcycWFM live in action

Exclusive online demo.

Choose your personal appointment now for our exclusive online demo and discover how opcycWFM masters your workforce management challenges. Benefit from practical insights and best practices.